Frequently Asked Questions
Frequently Asked Questions
Q: What sizes do you offer?
A: We currently offer S, M, and L in most styles. Please check the Size Guide page for detailed measurements for each size.
Q: Do you offer Cash on Delivery (COD)?
A: Yes! COD is available on all orders across Pakistan at no extra fee.
Q: How much is shipping?
A: Delivery is completely free on all orders. No shipping charges.
Q: How long does delivery take?
A: All orders are delivered within 3 to 4 working days nationwide.
Q: How do I track my order?
A: Once your order ships, we send tracking information via WhatsApp or email. You can track your delivery status using the details provided.
Q: What is your exchange policy?
A: We offer a 7-day exchange policy. Items must be unworn, with original tags and packaging. WhatsApp us at 03162392033 to start an exchange. We cover return shipping charges.
Q: Do you offer refunds?
A: We currently offer exchanges only. Cash refunds are not available. If your item arrives damaged or defective, we provide a free replacement.
Q: What if I receive a damaged or wrong product?
A: Contact us within 48 hours with photos via WhatsApp at 03162392033. We will arrange a free replacement.
Q: Are your fabrics good quality?
A: Yes. We use premium cotton, linen, and satin silk fabrics. Every item is quality-checked before dispatch.
Q: Can I wash the pajama sets in a washing machine?
A: Yes, most of our cotton and linen sets are machine washable at 30°C. For satin silk items, we recommend gentle hand wash or a delicate cycle.
Q: How can I contact you?
A: WhatsApp: 03162392033 | Email: support@glamvibepakistan.com | We respond within a few hours during business hours (Mon-Sat, 10 AM – 8 PM).